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In today’s episode of Equity’s podcast, the team delves into whether First Republic’s stock faltering was a victim of the SVB crash, or if there’s something else in the water. It’s worth a listen – as ever!
Another not to be missed today is JacquelineChain Reaction newsletter picking what’s coming down the pike now that Binance US has sailed away from its $1.3 billion deal with Voyager.
Happy weekend, kids. Don’t do anything we wouldn’t do. As weird as we are, this leaves you with quite a few options, to be fair. And in fact, you are He should We do a lot of things we wouldn’t do. Like, say, go parasailing, or listen to the most annoying sound in the world, or spend all day baking a cake. Or maybe you’re creating a new bluegrass/funk/j-pop fusion band, written by ChatGPT.
Top Techcrunch 3
- Beginning of the End?: Alex First Republic Bank’s stock woes flared up earlier in the day, writing that shares fell 40% on reports that the government might get involved. He wrote, “This is not good for the bank or its customers. While during the SVB period in the barrel the US government ensured that all of its deposits would be safe and accessible, there is no clear indication yet that this is the new de facto policy, or that First Republic customers They will enjoy similar protection.”
- Missing: Manly… masculine He takes a look at Amazon’s earnings and notices a glaring omission: the absence of its business in India, which he notes is the first in years.
- They all grew up: Brave Search no longer uses the Bing index for its search engine reports Ivan.
Startups and VC
Drama Oftentimes, startup competitors don’t catch on in plain sight, but such is the case with mobile messaging provider PostScript, which took to the Twitterverse earlier this month after receiving a cease and desist letter from competitor Attentive, Christine reports. The wake-up letter was in response to a client case study that Postscript authored and posted on his website about nutrition company BUBS Naturals, which said that BUBS Naturals turned its attention to Postscript after finding its menu actually shrinking rather than growing, and then fighting with the company to move its menu off its platform. .
In order to make services compliant with Islamic law, a new wave of financial technology companies that do not charge interest, embrace profit sharing and avoid alcohol and tobacco transactions, Catherine reports.
Here’s a cute little tail wind to take you through the weekend:
How we used data-driven personas to radically improve the customer experience
Image credits: Hanna Blonsack (opens in a new window) / Getty Images
Instead of extracting information from user interactions to create avatars that represent real customers, many teams will substitute their own judgment and guesswork about what people like and don’t like.
Impartner’s vice president of product Gary Sabin says his company “dives into the numbers” and “looked at 250 data points” to develop “personality-based services in execution, customer support, and customer success.”
After a year, the company had higher customer satisfaction rates and NPS scores. “These people work for us,” Sabin says. “Customer data can lead you to create the most important personas in your customer base.”
Three more from the TC+ team:
Techcrunch + It is our membership program that helps founders and startup teams get ahead of the pack. You can register here. Use the code “DC” to get 15% off an annual subscription!
BigTech Inc.
Tired of just reading endless posts on Reddit? Are you ready to get more involved? You’re in luck: Reddit is testing Discord-like channels for community chat. And no, this will not be the same community chat rooms that Reddit discontinued in 2020. Ivan He writes that these new channels “will give more control to moderators and will have a dedicated channel for moderators to chat about managing the subreddit. Additionally, they will be able to decide if they want to enable this feature for the community in the first place.”
Before you head out for the weekend, grab five more: